At SRF, the employees are continuously improving everyday operations, thus making their function's job better, simpler, cheaper and safer. This guiding principle of 'People satisfying customers efficiently' is a key tenet of SRF's management practices.

To know more about our business practices and our approach, select a section.



The TQM way emphasises on everyone participating in improvements and working systematically to create value for customers and internal stakeholders.

TQM cuts across all aspects of SRF's working, be it product or process designing, or in the management of customer relationships. It is a customer oriented, fact based management practice that uses systematic methods for resolving plant problems to softer issues of people management. The practice combines principles with clear methods, systems and tools as an integrated whole, enabling the processes across the organisation to deliver results. This has resulted in improved cycle times, reduced wastes, enhanced operational efficiencies and better people engagement.

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